You can order through our website and official online store.
- Website Order
Once you place an order, you will receive an order confirmation SMS or email. It will take us 2-3 business days to process and ship your order. Once your order is shipped, you will receive a shipping confirmation with a tracking number. You can also check the status of your order through your account login.
- Online Shopping Order
Once your order and payment is confirmed, you will receive a confirmation with a tracking number. You can check the status of your order through your online shop account.
As of now, we do not offer free shipping. But in the future when we do… we’ll let you know ASAP!
Kiss By Glow currently ships to customers all over Indonesia. International shipping rates may apply.
Contact us for details.
We ship our orders from Jakarta, Indonesia.
- Website Order
It takes us 2-3 business days to process and ship your order. Once your order is shipped, you will receive a confirmation email. Depending on where you live, shipping can take 2-14 days for you to receive your order. Delays may occur due to COVID and extreme weather.International shipping may take a few weeks. We’ve experienced some delays at international customs and COVID-related shipping delays.
- Online Shopping Order
Delivery time depends on the type and delivery service selected. Estimates for regular shipments are 2-3 days for the Java area and 4-5 for shipping outside Java.
Kiss By Glow offers domestic ground shipping.
Yes, domestic sales tax will be applied to your order.
• For domestic orders
Returns and exchanges are accepted within 14 days of purchase. We are unable to accept returns or exchanges on kits, sets, merch, final sale items, or to refund shipping charges.
• For international orders
We are unable to offer returns or exchanges. To initiate your return, please email help@kissbyglow.com. You are responsible to pay postage for your return.
Kiss By Glow cannot alter an order once it has been placed. This includes adding or removing any items in the order, or changing the shipping method. If you need to update your address or cancel an order, email help@kissbyglow.com with your Order Number. Our customer service team will do their best to stop the order, however, this is not guaranteed.
Before you open your package, make sure you make an unboxing video. You can email us at help@kissbyglow.com with your order number in the subject line and a video of the unboxing of the incorrect or damaged items and we will send you the correct products asap!
Our products are manufactured in Indonesia. However, our ingredients are globally sourced around the world such as in France and UK.
Our products are Halal, Kemenkes (Ministry of Health), and BPOM (National Agency of Drug and Food Control) certified. All safe, no worries.
• Body Scrub and Body Butter
After opening the product, you have twelve months to use the product. Please make sure the products are stored properly – properly sealed, out of high heat and direct sunlight.
• Hand Sanitizer
After opening the product, you have twenty-four months to use the product. Please make sure the products are stored below 30°C in a cool & dry place. Keep away from direct sunlight, fire, or flame. For children under 6 years old, use with supervision. Avoid eyes. In case of eye contact, rinse thoroughly with water. If swallowed or skin irritation occurs, contact a doctor.
Yes, all of Kiss By Glow’s current products are cruelty-free and we plan to remain this way.
Please read our product descriptions on our website or Instagram and read our customer’s reviews. If you have any questions, feel free to DM us on Instagram or email us at help@klissbyglow.com.
Kiss By Glow is suitable for all skin types from Normal, Dry, Combination, Sensitive Skin, Acne-Prone, and Mature Skin. But we understand that everyone’s skin is different and we encourage you to patch test every time you introduce new skincare or cosmetic product into your routine. To patch test, apply a small amount of product on your neck or lower jaw. If any redness, irritation, or swelling occurs, please stop using the product and contact your physician if any serious complications occur. If you have any questions, please email help@kissbyglow.com.
Kiss By Glow is suitable for most sensitive skin types. We recommend that you patch test any new products you’re introducing to your skincare routine. To patch test, apply a small amount of product on your neck or lower jaw. If any redness, irritation, or swelling occurs, please stop using the product and contact your physician if any serious complications occur. If you have any questions, please email help@kissbyglow.com.
You can buy Kiss By Glow products on our website www.kissbyglow.com or visit our official online store at Shopee and Tokopedia.
Our current products are suitable for vegans.
There isn’t an industry-standard definition for “clean” but we are strict about the list of ingredients that will never use. You can learn more about our ingredients at our website or Instagram.
Kiss By Glow products is formulated with plant-based scents.
We’d love to hear from you! Please send us an email at help@kissbyglow.com with the subjects “PARTNER/RESELLER” or DM us to our Instagram account @kissbyglow.
You can contact help@kissbyglow.com or DM us to our Instagram account @kissbyglow.
You can contact help@kissbyglow.com or DM us to our Instagram account @kissbyglow.
Please reach out to help@kissbyglow.com for general questions or DM us to our Instagram account @kissbyglow
